COLLECTION & DELIVERY
Sadly we're unable to deliver our occasion cakes at this time. All Occasion cakes are for collection only in our Clifton shop. We do offer a delivery service for our wedding cakes. If you would like any information on wedding cake delivery please contact email@example.com
All of our cakes are baked fresh to order, so we need 3 days notice to prepare your cake. However we always ask for as much notice as possible especially for larger orders. If you would like a cake earlier, please call our shop directly as we will always try and accommodate where possible 0117 329 5959
COLLECTING BEFORE THE EVENT
Collecting your cake the day before you need it is fine. Please ensure you store (as recommended below) and transport it safely as we can't accept responsibility for cakes once they've been collected.
STORAGE & SHELF LIFE
We always recommend eating our cakes on the day of collection to enjoy them at their best. The cake is best stored in its box at room temperature or in the fridge if the weather is warm. Please note, if your cake has a plaque this will become soft if stored in the fridge for longer than 2 hours.
Our cakes will keep well for a good 3 days however there may be some elements that don’t keep as fresh. For example our macarons will last for 2 days out of the fridge. We recommend storing it in as air tight of a space as possible, or wrapping the box in cling film.
All of our cakes are made in a kitchen where nuts, peanuts, eggs, milk, soya, sesame and gluten are used. For this reason we cannot guarantee they are free from traces of these allergens. Our team takes all the necessary steps to ensure cross contamination doesn't happen, however, there is always a risk that one of our products has come into contact with another product.
If you would like a gluten free cake we offer Vanilla, lemon or Chocolate. Please note, all of our cakes are made in a kitchen where gluten is used. For this reason we cannot guarantee they are free from traces of gluten.
CHANGING OR CANCELLING AN ORDER
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible.
Telephone and online orders cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 3-6 days of collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at ANNA Cake Couture’s discretion).
RETURNS OR REFUNDS
All of our cakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect cake or if the cake is to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon collection you must contact us within 24 hours of receipt. ANNA Cake Couture will not accept liability for any complaints made after this time.
We provide a variety of flavours and styles for you to choose from, hopefully these cater for your specific needs. Unfortunately, because of the number of cakes we produce we are unable to offer customisation.
If you would require a bespoke wedding cake please refer to our Wedding Cakes page